FAQ

How do I activate my system?

1. Insert the power cord into the charging cradle.

2. Place the device into the charger, the device will turn itself on.

3. Allow up to 10 minutes for the initial activation to complete.

4. Press the button in the center to test the device.

When should I charge the device and for how long?

We recommend that our users charge their device every night, while they sleep, for at least 3 hours.

Is it waterproof?

Yes, the device is waterproof and can be worn in the shower.

What happens when I press my button?

Your help signal is received in a matter of seconds by our highly trained Care Specialists who are here to assist you 24/7.

If you are able to communicate, you can instruct us to contact your local EMS, neighbors, relatives or whomever you choose. If we are unable for any reason to talk to you, we would use the GPS in your device to determine your location. A LifeStation Care Specialist will then contact those you have pre-selected for your emergency call list.

Finally, one of our Care Specialists will wait with you on the line until help arrives.

When should I test my help button and how should I do it?

We recommend that our users test their devices at least once per month.

Simply press and hold the button until you hear the alert. A Care Specialist will speak to you through the device. Tell the Care Specialist that you are testing.

What should I know about the different lights on my device?

The light marked “3G” indicates that the help button has been pressed and is attempting to contact a Care Specialist.

The light marked “Power” will blink, indicating that you have a low battery and should charge your device as soon as possible.