FAQ

How do I connect my system to my landline?

1. Unplug the cord from the back of your phone and plug it into the jack marked “Wall” in the back of the base unit.

2. Using the telephone cord provided in the box, connect your phone to the jack on the base unit marked “PHONE.”

3. Plug the base unit into an outlet that is not controlled by a light switch or timer.

4. Press your help button to test your device.

How do I activate my help button?

1. Press the “T/L” button on the back of the console. The unit will announce, “Range test mode.”

2. Press the blue Help button on the console. The unit will announce, “Program personal help buttons.”

3. Press your new help button. The unit will beep when the button has been programmed.

4. After hearing the beep, press the reset button and your help button will be activated.

What happens when I press my help button?

Your help signal is received in a matter of seconds by our highly trained Care Specialists who are here to assist you 24/7.

If you are able to communicate, you can instruct us to contact your local EMS, neighbors, relatives or whomever you choose. If we are unable for any reason to talk to you, a LifeStation Care Specialist will contact those you have pre-selected for your emergency call list.

Finally, one of our Care Specialists will wait with you on the line until help arrives.

When should I test my help button and how should I do it?

You should always test your help button when you first set up your unit, move its location or if you ever receive a new one. Outside of those scenarios we recommend that our users test their help buttons at least once per month.

Simply press the button you’re wearing and the console will announce, “emergency.” A Care Specialist will speak to you through the console. Tell the Care Specialist that you are testing your system.

What should I know about the different status lights and buttons on my console?

A solid Green light means the unit is connect to a power source and a phone jack.

A solid Red light means a help button was pressed and the unit is sending us that signal.

A flashing Green light means that the unit is not receiving power. If you see this light, please call Customer Service (800-998-2400).

A flashing Red light means that the unit does not detect any phone service. If you see this light, please call Customer Service (800-998-2400).

A flashing Orange light means that the unit does not detect any phone service and is not receiving power. If you see this light, please call Customer Service (800-998-2400).

The blue help button on your console is just another way to alert our Care Specialist. It works the same way as the help button you would be wearing.