FAQ

How do I activate my system?

1. Slide the “ON/OFF” switch on the back of the system to the “ON” position.

2. Make sure that the power cord is inserted into the jack on the back of the system labeled “DC 12V.”

3. Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch or timer.

4. Please allow up to 2 minutes for the system to initially connect to the cellular network.

How do I activate my help button?

1. Press and hold the green Reset button until you hear 2 consecutive beeps.

2. Press and hold the green Reset button again until you hear 1 long beep.

3. Press the green Reset button and the help button at the same time. You will hear 2 consecutive beeps, if done correctly.

4. Press the help button. If the button has been activated properly you will hear a long beep.

5. Press the red Help button and the green Reset button and you should hear one final beep. Your help button will now be programmed and ready to test.

What happens when I press my help button?

Your help signal is received in a matter of moments by our highly trained Care Specialists who are here to assist you 24/7.

If you are able to communicate, you can instruct us to contact your local EMS, neighbors, relatives or whomever you choose. If we are unable for any reason to talk to you, a LifeStation Care Specialist will contact those you have pre-selected for your emergency call list.

Finally, one of our Care Specialists will wait with you on the line until help arrives.

When should I test my help button and how should I do it?

You should always test your help button when you first set up your unit, move its location or if you ever receive a new one. Outside of those scenarios we recommend that our users test their help buttons at least once per month.

Simply press the button you’re wearing and the console will announce “Emergency”, 6-8 times. A Care Specialist will speak to you through the console. Tell the Care Specialist that you are testing.

What should I know about the different lights and buttons on my console?

A steady Green light indicates that the unit is on and everything is functioning properly. If this light is blinking, please call Customer Service (800-998-2400).

A steady Red light means that a help button was pressed and the unit is sending us that signal. If this light is blinking, it means that the console is trying to activate a new help button.